TTR EuroWorKs warrants to Purchaser that under normal use and maintenance, the TTR EuroWorKs printhead purchased hereunder shall be free from defects in material and workmanship for a period of 6 months from the date of shipment by TTR EuroWorKs. TTR EuroWorKs will repair or replace, at its option, any printhead that fails due to defect within this active warranty period.
“Failure” of a thermal printhead is defined as the inability, after all reasonable printer settings adjustments, and after all reasonable attempts through TTR EuroWorKs technical support, to obtain legible print quality from a properly specified printer while using approved (and non-defective) thermal and/or thermal transfer media.
Printhead wear is part of normal operation. This warranty does not cover failure due to normal abrasive wear of the surface coating over the printing elements and conductors.
This warranty does not cover printheads which have been misused, mishandled, altered, neglected or damaged due to improper installation, lack of cleaning and proper maintenance, operating conditions which exceed specified limits or unauthorized repairs. Accidental damage of printheads also is not covered under this warranty.
These 6 months warranty is valid only if TTR EuroWorKs-approved thermal/thermal transfer media is used, as defined in the then-current list of approved media (copy available from TTR EuroWorKs upon request). Failure to use TTR EuroWorKs-approved media is justification for invalidation of this thermal printhead warranty, and to the extent it is determined that the use of unapproved supplies have caused any defect in the printhead, this limited warranty shall become null and void. TTR EuroWorKs welcomes the submission of direct thermal and thermal transfer media, directly from the manufacturer, for consideration of inclusion on TTR EuroWorKs list of approved media.
In the event that a failure to follow the preventive maintenance outlined in the printer manufacturer’s Operator/Maintenance Manual or the “Caring for Your Genuine TTR EuroWorKs Printhead” booklet enclosed with each new TTR EuroWorKs printhead, has resulted in the defect for which a warranty claim is made, this limited warranty shall become null and void.